Returns & Exchanges

Last updated: July 27, 2026

We want you to choose your JOXER fragrance with confidence. This policy is intended to reflect the Egyptian Consumer Protection Law No. 181 of 2018 and does not limit any mandatory consumer right.

Try the tester before opening the product

Where your order includes a complimentary matching tester, please use it before opening the full-size product. If the fragrance is not right for you, keep the main product unopened, unused, undamaged, and in its original sealed packaging and request a return.

Change-of-mind returns

You may request to return or exchange an eligible product within 14 days of receiving it. Because fragrance and cosmetic products can be affected by opening, use, hygiene, and tampering, change-of-mind returns are accepted only when the main product remains sealed, unused, undamaged, and capable of being resold in its original condition. Opening or using the complimentary tester does not by itself prevent the sealed main product from being returned.

For an eligible change-of-mind return from an online order, return shipping costs are paid by the customer unless we agree otherwise or applicable law requires JOXER to pay them.

Defective, damaged, incorrect, or non-conforming products

If a product is defective, damaged, incorrect, not as described, or not fit for the agreed purpose, notify us as soon as possible. Under applicable Egyptian consumer law, eligible defective or non-conforming goods may be returned or exchanged within 30 days of receipt. JOXER will bear the reasonable return cost where the return results from our error or a defect covered by law.

Do not continue using a product if you believe it may be unsafe. Please retain the product, packaging, order confirmation, and any relevant photos so we can review the issue. Nothing in this policy excludes rights that cannot legally be excluded.

How to request a return

  1. Email info@joxerbeauty.com or message +20 10 2773 6229 on WhatsApp.
  2. Provide your order number, the product name, the reason for the request, and photos where the item is damaged, defective, or incorrect.
  3. Wait for return instructions before handing the parcel to a courier.

Please package the product securely. We may reject a change-of-mind return where the product has been opened, used, damaged after delivery, or cannot be restored to its original sale condition, except where the return concerns a defect or another mandatory legal right.

Refunds

Approved refunds will be made using the original payment method unless another method is agreed. For distance-sale returns, refunds will be processed within the period required by applicable law, generally no later than seven days after the returned product is received and reviewed. Bank or payment-provider processing time may apply after we issue the refund.

Exchanges

Eligible exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative or issue the applicable refund.