Frequently Asked Questions

How long does delivery take?

Orders are normally delivered within 48 hours after order confirmation. Remote areas, public holidays, or exceptional circumstances may require additional time.

How can I test my fragrance without opening the main bottle?

When a complimentary matching tester is included with your order, please try the tester first and keep the main product sealed. This allows you to experience the fragrance before deciding whether to keep the full-size product.

Can I return a fragrance if I do not like it?

Yes, subject to our Returns & Exchanges Policy and applicable Egyptian consumer law. For a change-of-mind return, the main product must remain unopened, unused, undamaged, and in its original sealed packaging. Please use the included tester before opening the main product.

What if my item is damaged, defective, or incorrect?

Contact us promptly with your order number and clear photos. Your statutory rights remain protected, including the rights applicable to defective or non-conforming goods.